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Grand Resort Bad Ragaz

The Grand Resort Bad Ragaz is a long-established five-star hotel with over 500 employees. As a spa and wellness hotel in Bad Ragaz, it is an inspiring, versatile and exciting place. First-class restaurants, bars, a sushi takeaway and diverse bistros offer the perfect culinary pleasure for every occasion. Numerous cultural events, concerts, two golf courses, different meeting and event rooms, a public thermal spa as well as its own casino makes your stay here an unforgettable experience.

Challenges

  • Balancing act to preserve traditions and to find and develop offers for new customer segments
  • Getting management to internalize this balancing act between tradition and modernity
  • Ensuring successful transfer of knowledge from management to employees

Contribution

  • Development of a professional, pragmatic transformation design
  • Empowering the top 60 members of management (“future journey”) to strengthen their individual management/communication behavior
  • Promotion of a modified mindset with direct involvement of employees in the process

Impact

  • Change from a product-orientated company to a customer-orientated company
  • Sustainable anchoring of the coaching program for management and successful roll-out to employees
  • Direct implementation support of the management through the commitment of internal coaches
Thanks to the “future journey" initiative, we have made significant improvements in management and communication behaviors. We have also strengthened our customer orientation. Wolfgang Werlé, President of the board of directors of the Grand Resort Bad Ragaz
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